When should I reserve my product?
- Place your order as soon as you can to guarantee availability.We require a credit card on all orders for security
How do you charge your rentals, and what are the rates?
- Rental prices are quoted for up to 48 hours. If you require items for an extended period of time, please call our office for pricing.
When and how can I pay for the product rental?
- Full payment is due one week prior to delivery. We accept Cash, Check, Visa, MasterCard, American Express & Interac.
Can I make changes to or cancel my rental items?
- All final changes must be made 72 hours prior to delivery.
For receiving the product rentals, do I have to be on-site to receive the delivery?
- It is not required you be present on delivery, but to ensure you receive everything you have rented it is beneficial if someone is there on delivery to check the items received and notify our office of any discrepancies.
Can I select a specific time for delivery?
- Deliveries are made during regular business hours. For a specified delivery or pickup time there is an additional charge, please contact or office for more information. Customers may call on the day of delivery and our dispatch department can give you a two hour time window of delivery.
Will your delivery staff also be able to help me set-up the equipment?
- Yes, only if arranged in advance and for an extra charge.
Regarding cancellation, what is your policy?
- Once the order is placed we have reserved the rental items for you. There is a 25% cancellation fee if you cancel. You will be charged the full amount if you cancel the day of delivery. On tent orders we require 40% upon booking which is non-refundable.
For dishes and equipment, do I have to wash them after I use them?
- No cleaning is required. Credit will not be given on unused items.
If you have any questions not answered here in the FAQ's, please feel free to call our team any time at 647-499-3715 or 1-888-607-8783
We look forward to serving you!!!!!